Connecting people with benefits information

Benefits Forward reaches out to people who may be eligible for government benefits to offer one-on-one support with navigating new federal policy changes.

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Interested in helping eligible people navigate their benefits?

Sign up and our team will reach out with more information on training and volunteer opportunities.

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FAQs

  • Benefits Forward volunteers do not handle any official screening information or determine SNAP eligibility—only the New Mexico Health Care Authority (HCA) can. Our volunteers are reaching out to people who may qualify for SNAP benefits and providing resources for self-screening on HCA’s website at yes.nm.gov or by calling them at 1-800-283-4465, Monday through Friday, 7am to 6:30pm.

  • No, you received a text as a part of our outreach efforts to help New Mexico residents navigate the new SNAP changes. There are a lot of people at risk of losing SNAP because they aren’t aware of the new work requirements and we’re trying to close that gap. If you have questions about your benefits, you can check your account online at yes.nm.gov or call 1-800-283-4465.

  • Benefits Forward uses voter rolls which are public information, with voter names and addresses made available upon request. We’re only using it to share information about SNAP changes, and you can unsubscribe at any time. See this FAQ for more details: https://help.votefwd.org/article/223-why-are-voter-lists-public

  • Benefits Forward is a project of a nonprofit helping people navigate benefits they may qualify for. Our volunteers will not handle complex eligibility determinations or ask for sensitive information like credit card or Social Security numbers. Our purpose is to share information, provide relevant state-based resources, and point people in the right direction for any complex questions or determinations. 

    For more information about SNAP food assistance, you can go directly to the Health Care Authority’s website at hca.nm.gov/keepyourbenefitsnm or call them at 1-800-283-4465.

  • Yes, completely free. We just want to make sure people are aware of the SNAP federal changes and the important next steps to take to maintain their benefit

  • Sí, podemos ayudarle en español. Tanto la línea de la Autoridad de Atención Médica (HCA) (1-800-283-4465) como el sitio web hca.nm.gov/keepyourbenefitsnm ofrecen servicios en español, y Benefits Forward también cuenta con voluntarios que hablan español. Además, usted tiene derecho a contar con un intérprete gratuito en cualquier idioma al realizar trámites con HCA, y nunca se le debe exigir que traiga a un familiar para que actúe como intérprete.